Bought new, received damaged (already used, installed)
"Hello to the whole team and all our readers! I just received the Saint Shimano derailleur, and imagine my surprise when I found out it was already installed! I have to admit I'm a little bummed to see those chain marks. I haven’t installed it yet; I have no doubt it works fine, but I’m still having a hard time accepting it. After all, I’ve been ordering from this site for several years now and have never had any unpleasant surprises—always delivered on time, always impeccable service. Ordering a new derailleur and receiving a “used” one—let’s just say you’ve got me used to better. Even though it’s cheaper on other sites, I stuck with you because of the trust I have in you! (Hence my disappointment). I’m not going to send it back, though, but still. I’ll install it, test it out, and let you know how it goes. On that note, I wish you all the best, hoping this kind of inconvenience doesn’t happen again—neither to me nor to others. Please be more careful in the future (if I may say so). Happy riding to all."
